Our Clients are our Business

Here at Global Jetsetting we pride ourselves of our impeccable service, our client’s experience is how we measure our success.

 

Here are some of our favourite testimonials written by you

If One Is Looking For A Professional Travel Agency Then You Need To Look No Further Than Global Jetsetting…

Last year we undertook a round-the-world voyage that included many destinations, places to stay, cruises, hire cars, hotels, trains and planes. It was a veritable jigsaw of events where timing, organization and coordination were critical to making it all come together and work.

Which is why we elected this time to seek the assistance of a travel agent to make it all work, rather than try and do it ourselves on-line. And that is why we walked through the doors of a local “boutique” travel agent, Global Jetsetting…

And that is where we met a young lady by the name of Lilly Rutherford, who put it all together, and off we went on a voyage of a lifetime… Brisbane to Sydney, a cruise to Vancouver, flights to Toronto, Newfoundland, Dublin Ireland,  Wales, England, Scotland, Norway, cruise to the Arctic circle,  train to Oslo, plane to Dusseldorf Germany and then back to Australia via Dubai.

 All went to plan with one exception… one of the tour operators that our Arctic cruise was booked through had gone belly up so we were in danger of losing our up-front payment. But a phone call from Lilly at about 7 am where we were staying in Scotland and we were assured that it was all fixed and that the cruise would go ahead without any loss or extra cost to us.

In conclusion, if one is looking for a professional travel agency then you need to look no further than Global Jetsetting… and make sure you ask for Lilly Rutherford… a caring, experienced, dedicated, knowledgeable, professional travel agent. If and when we go again, Global Jetsetting and Lilly Rutherford be warned… we will be back! And many thanks for what you did.

P.S. Had we booked the Artic cruise on-line we would have lost a substantial amount of $$$. Lesson learned!!!

Bob and Cathy Gower

We Had a Very Persuasive Travel Agent…

Wendy has been our travel agent since she and Lyn opened in Mt Gravatt. We were her first customers. 

Each year I front up with some requests I think to be impossible.  That is a word that means “challenge” to Wendy.  She always listens to our suggestions and comes back with her thoughts on how we can achieve our aim – we always do.    

Now that time is starting to catch up with us it is great to be able to draw on Wendy’s vast knowledge of the quality products available.

I recall arriving in remote northern Finland with our daughter and her 3 children expecting to be accommodated in 2 hotels rooms.  Instead, we were escorted to a nice newish building and taken to a 3 bedroom fully self-contained unit style apartment that was much closer to the central dining and entertainment areas and far superior to the hotel rooms.  When I queried this with our host the reply was that we had a very persuasive travel agent.

Jim Stephen

It Was a Lucky Day We Walked Into The Shop in McGravatt…

I just wanted to share a quick note and to let you and your team know how gratefully we are for the excellent job you do in planning, arranging and supporting us during our travels. I am so glad we decided to work with you and for you to manage our many travel arrangement for not only my husband & I but also daughter Imogen.  They have always been a huge success.

The fact that you were able to salvage a trip following the cancellation of a long awaited cruise which completely devastated us.  We thought we were going to have to walk away from the whole thing.  But not you, with all your hard work you were able to get us on another voyage of similar size and quality vessel at the last minute which was no mean feat.  The new cruise turns out to be even better than the previous one planned as it allowed us to visit a number of other countries that were absolutely fantastic at a price that was less than the previous cruise.

Now during these very difficult times with Corvid-19 you are still working so hard to salvage what you can of our planned trip to the UK in August 2020. I know you will achieve the best result possible.

I would like to sincerely thank you and your team for being the best ever Travel Agent, it was a lucky day we walked into the shop in McGravatt

Catherine Berry

From the moment I sat down Lilly made me feel like a long lost friend

I would like to thank all the staff at Global Jetsetting for all the wonderful help and support they have given me in my dealings with them.  I know it is difficult times for them at present but I am sure they are all working hard and will be ready once this travel debacle is over and everyone is ready to take off again.  I am sure there will be plenty of clients waiting at their doors on that first day of opening.

In particular I would like to express my sincere thanks to Lilly for all the incredible hard work she has done for me personally.  The first time I had the pleasure of meeting Lilly was shortly after my husband had passed away.  I had called into the shops to buy some fish food and for some unknown reason walked into Global.  Lilly was the first person I spoke to and I just remember saying to this young lady (that I had never met before), “I would like to book a holiday”.  I had no idea where I wanted to go, when I wanted to go, actually I had no idea about anything at all.  From the moment I sat down Lilly made me feel like a long lost friend.  She had that huge infectious smile on her face which she always seems to have.  So I booked a holiday that day and a second holiday for the same year within a couple of weeks.  Nothing is too much trouble for Lilly.  She organises everything down to the finest detail.  The only job Lilly does not do is pack my bags which is the thing I hate doing myself.  Maybe we could work on that for my next holiday.

Thank you Lilly for just being you. Thank you Global for having the foresight to employ the delightful Lilly.

Kay Nilsson

A Person of Impeccable Character, Integrity, Professionalism and Genuine Sincerity…

I have known Lyn since early 2009 through my innumerable dealings for travel requirements planned and completed by her personally at her Travel Agency and consider Lyn a person of impeccable character, integrity, professionalism and genuine sincerity.

As an owner partner of a long-standing Travel Agency business, she is responsible for the administration, staffing and direct client communication on a daily basis. It is not uncommon for Lyn to be working seven days to look after and provide her clients best available solutions when required and this dedication and expertise, regardless of the complexity of the travel issue at hand, will always be met with priority and professionalism to ensure her clients’ requirements and safety are attained. I can personally attest to this and she has always provided me and others with positive travel solutions and outcomes.

Lyn is an efficient, detailed, organised and competent person and has an excellent rapport with people of all ages. I have and will continue to highly recommend Lyn’s business and her personally to current and future clients and business associations.

Gary Sue See

Exceptionally Welcoming Whenever We Go Into The Shopfront With Questions Or Concerns…

We have had a long and fantastic relationship with Lyn having booked many trips through Global Jetsetting since 2013. We have, without exception, found Lyn extremely helpful and professional in her approach and especially in her patience and understanding of our sometimes particular requirements – nothing ever seems to be a problem. On many occasions, Lyn’s wealth of knowledge of the travel industry has allowed her to answer our many enquiries confidently on the spot or enables her to source information quickly to ease our minds. Lyn’s focus is always on our needs and willingly incorporates things that we have discovered into the arrangements to ensure our trip is enjoyable for us. Lyn advises us quickly of any changes to travel arrangements or airline bookings to keep us well informed about our upcoming trips and is able to offer suitable alternatives where changes do occur. Lyn is exceptionally welcoming whenever we go into the shopfront with questions or concerns. We consider the personal service and the attention to detail as a big determinant in making the decision to trust Lyn and Global Jetsetting with our travel arrangements.

Margaret and Dennis Brown

That personal extensive knowledge is hard to find…

Wendy & Lyn & their team have looked after my Companies & my families travel arrangement since they were just a small travel agency at Mt Gravatt. Even when they grew to 2 service outlets the personalised service has remained the same. Very few service businesses can attain this over time, to remain personalised. Wendy & Lyn have both travelled extensively so know all the great things & problems that can be encountered. That personal extensive knowledge is hard to find. Even when Wendy was sitting with her daughter after just having their first grandchild she took my call & got me out of trouble, again! There is a mirid of travel agencies to get you cheap flights. There are very few who can understand what you want in travel & make friendly recommendations that rarely miss the mark. Wendy as booked us around the world, whether Europe, Africa, Honolulu, China or the USA she has looked after my family & my business colleague or our staff with the same level of care & service. However when travelling especially for business things change, travel times, destinations – it’s not nicely planned travel. Wendy has got me out of cities when the flight I was booked on was cancelled, Changed flights mid travel. Got me & my staff out of the Islands with limited service at 20 mins notice so we didn’t get caught with Australian border closures. This is what makes Wendy, Lyn & their team unique.

Ray Mergard   

When choosing to travel with Wendy, she always considers our desires and needs…

Ten years ago my husband and I walked into Wendy’s shop, Global Jetsetting, in Mt Gravatt. My husband wanted to travel but I was a reticent traveller. Wendy carefully addressed my concerns and encouraged me to challenge my fears and venture forth to worlds unknown. Over the years since then, with Wendy’s help, we have travelled to many amazing places in our beautiful world.  As we dreamed of adventures Wendy’s extensive knowledge of booking flights enabled us to obtain seats on flights other travel consultants said was not possible. She always considers what flights will work best for us – best times to leave and return with the minimum number of stopovers and layovers.  When choosing a cruise she knows the best boats to travel on for that destination and the best side of the boat along with the best cabin to suit our needs. When choosing to travel with Wendy, she always considers our desires and needs and matches these with companies that will suit us. Her extensive knowledge of places to go, things to see and do has served us wonderfully well us over the years.

Wendy is friendly and welcoming. She always has a smile and waves whether we are just passing her office or have an appointment to discuss travel plans. We look forward to using her services again (and again) in the years to come. I would highly recommend her to anyone wanting to plan a great holiday. Thank you Wendy.

Iain and Sadie Praeger

Talented and experienced human always beats online…

Wendy has been our travel agent of choice for many years and has never let us down. She has a huge knowledge of first and business class travel and the ability and determination to ferret out the best deals without compromising quality.  We have spent many hours at the computer beating the vagaries of airline reservation systems to secure the best fares and routings. In an era when people are turning to online bookings, she and her team continually show that a talented and experienced human always beats online not just in price but in being there when things go wrong and help is needed!

Kerry and Celia Lanza