By making any booking, you agree to comply with and be bound by these Booking Terms and Conditions.
We will rely on the authority of the person making the booking to act on behalf of any other traveler on the booking (regardless of whether other travelers have made separate payments) and that person will bind all such travelers to these Booking Terms and Conditions.
PASSPORTS & VISAS
It is your responsibility to ensure that you have valid Passports, Visas and Re-Entry permits which meet the requirements of Immigration and other government authorities. Generally, most countries require six-month validity on your Passport from the date of entry back to Australia. When assisting with an international travel booking, we will assume that all travelers on the booking have a valid Australian passport which is valid for the relevant destination and transit point. If this is not the case, you must let us know.
If travelling to the United States of America, you will need to apply online for a United States Visa Waiver (ESTA). Please refer to:
If travelling to Canada, you will need to apply for an Electronic Travel Authorization (eTA). Please refer to:
TRAVEL ADVICE INCLUDING COVID-19 (Coronavirus) GUIDENCE
We recommend that you contact the Department of Foreign Affairs and Trade (“DFAT”) or visit their website at www.smartraveller.gov.au <http://www.smartraveller.gov.au> for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.
We strongly recommend that you familiarize yourself with the current status and updates to Australia’s immigration and border arrangements during the COVID-19 outbreak, available at <https://covid19.homeaffairs.gov.au/>.
In addition, you should familiarize yourself with airline requirements around passenger safety, including the requirement for face masks and the need to produce evidence meeting airline and border control requirements in relation to a negative COVID-19 test both for transit and final destination passengers. This information is subject to change without notice, so we recommend you update yourself in relation to the relevant airline and government policies for your transit and final destination at each of (i) the time of booking, (ii) as you approach your travel date, and (iii) immediately before travel.
You acknowledge that you are choosing to travel at a time where you may be exposed to the Coronavirus. It is your own responsibility to acquaint yourself with all relevant travel information, including applicable health risks. You acknowledge that your decision to travel is made based on your own consideration of this information, and you acknowledge and agree that you are aware of, and assume responsibility for, the risks associated with traveling at this time. To the fullest extent permitted by law, we accept no liability in relation to these additional risks.
We highly recommend travel insurance to all our valued clientele. Travel insurance can be purchased at any time prior to departure but is recommended to purchase a policy at time of paying deposits. Please ask us for a quote.
SUPPLIER CHANGE & CANCELLATION FEES
Please note that airlines, tour operators and other suppliers maycharge cancellation and change fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Travel Agents act as agent, when a booking is cancelled for any reason including force majeure, the supplier not the agent, determines whether you receive a credit or refund depending on terms and conditions of purchase. If a refund is applicable, we have to wait for that money to be paid back to us before we are in a position to pass the money back to the customer. If the supplier is offering a credit, the agent is only in a position to offer a credit.
OUR CHANGE & CANCELLATION FEES
Please note any changes and cancellations need to be received in writing by the original person who booked, and fees will vary from booking to booking:
- Changes to domestic bookings will incur a fee of $30 per passenger per booking in addition to suppliers’ fees.
- Cancellations to domestic bookings will incur a fee of minimum $75 per passenger per booking in addition to supplier fees
- Changes to international bookings will incur a fee of $175 per passenger per booking in addition to suppliers’ fees.
- Cancellations to international bookings will incur a fee of minimum $300 per passenger per booking in addition to supplier fees
If your booking is cancelled due to unavoidable or extraordinary circumstances, including force majeure, either the travel service provider will offer you a travel credit or Global Jetsetting will offer a credit.